Program Description:
This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Palooza LLC through our website at via.ai, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to:
Email: [email protected]
Phone: +1 949-200-0278
during business hours.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
You must be 18 years or older to participate in our SMS program.
For privacy-related inquiries, please refer to our Privacy Policy at:
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
This website (the "Site") is owned and operated by Palooza LLC ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site at any time. By continuing to use the Site after changes are posted, you accept the updated Terms.
Our Limited License to You
This Site and all materials available on the Site are the property of Palooza LLC and/or its affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws.
You may not use the Site content in any unauthorized way. You may download or print one copy for personal, non-commercial use only.
By submitting any content (comments, posts, media, etc.), you grant Palooza LLC a royalty-free, perpetual, irrevocable, worldwide license to use, modify, distribute, and display such content.
We may link to third-party websites. We are not responsible for their content, services, or policies.
All services and information are provided "as is" without warranties of any kind.
You agree to indemnify and hold harmless Palooza LLC, its affiliates, and team members from any claims arising from your use of the Site or violation of these Terms.
We may provide access to third-party products or services. We are not responsible for their quality, accuracy, or reliability.
Any transactions with third parties are solely between you and the third party.
If you create an account:
You must provide accurate information
You are responsible for your login credentials
Notify us immediately of unauthorized use at [email protected]
We reserve the right to terminate or suspend access to the Site at any time without notice if Terms are violated.
These Terms shall be governed in accordance with applicable laws of the jurisdiction in which Palooza LLC operates.
We may update these Terms at any time. The latest version will always be available on our website.
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